Support
Email support@timetrakapp.com. A real person reads it, usually within one business day.
Tell us your work email address and roughly when the problem happened. If it is about your hours, the date is the most useful thing you can give us.
Common questions
I downloaded the app but I don't have an account.
Employees get accounts from their employer. Accounts are created by a company for its own staff, and you sign in with the work email address they invited. If you were expecting an invitation, ask whoever manages time tracking where you work — we cannot create an account for you, because we have no way to know you work there.
If you run a company, sign up at app.timetrakapp.com/signup.
How does my company sign up?
Go to app.timetrakapp.com/signup, enter your company name and your work email, and confirm the email. That gives you a workspace of your own with you as its first admin. Invite your people from the Staff page; each of them gets an email with a link to set a password and install the app.
What does it cost?
Launch pricing is $19/month for 3 people, then $6/month per additional person; the base price becomes $49/month when launch pricing ends. Every company starts with a 14-day free trial with no card required, and is billed monthly by invoice after that. The full breakdown is on the pricing section of the home page.
I never got my invitation email.
Invitations expire after seven days and can be sent again by any admin at your company from their Staff page. Check the spam folder first — the message comes from an address you have never received mail from before, which is exactly what spam filters are built to catch.
I forgot my password.
Use the “Forgot password” link on the sign-in screen at app.timetrakapp.com. If two-factor authentication is switched on for you and you have lost the device that generates the codes, an admin at your company can reset it.
My hours are wrong.
Ask your manager to correct them — hours can be edited from the web app, and every edit is recorded with who made it and why. We do not change any company's hours ourselves. If the cause looks like a bug rather than a mistake, send us the date and we will look at what the software recorded.
How do I delete my account?
Ask an admin at your company to remove you, or email us at support@timetrakapp.com from your work address and we will pass the request on and confirm when it is done.
Deletion is deliberately not a button inside the app. Your hours are your employer's payroll record, and one tap that erased them would take their records with it. What we can always do immediately is stop any further recording and show you everything currently held about you.
An admin can also ask us to delete the whole company and everything in it — email us from the admin's address.
What does the app collect, and when?
Nothing while you are clocked out or on a break. The full answer — every item, who can see it, and how long it is kept — is in the privacy policy.
Location on the phone app
The phone app reads your location at the moment you tap clock in or clock out, and never in the background. It is rounded to a coarse position — enough to say which town or district, not a precise address or a route — and it is only read at all if you have agreed to it in the app and your employer has turned it on.
You can decline and still use everything else. Declining is not reported to your employer as a refusal; the clock-in simply carries no location.
Reporting a security problem
Email support@timetrakapp.com with what you found and how to reproduce it. We will confirm we received it, and we will not pursue anyone who reports a genuine issue in good faith.